Sometimes things go wrong or you may simply not need your order anymore.
I've changed my mind, can I return my order?
You can return your order for a full refund within 60 days of purchase. Sign in to your account to return your order.
Can I return used or open items?
Due to the nature of vape products, we can not accept returns for any open or used products.
How can I start a return?
Login to your account and select "Return this order" you will then be able to download an generate a shipping label.
Warranty / Faulty Items
My product has a fault, what can I do?
Please contact our support team who will assist you in the first instance to see if the fault can be rectified without return. If not, login to your account and open a return for the item.
How long is the product warranty?
The warranty period depends on the type of product:
Kits - 6 Months
Mods - 3 Months
Tanks - DOA
Disposables - DOA
Coils - DOA
E Liquids - No Warranty
Spare Parts - DOA
DOA = Dead On Arrival
My product is out of warranty, what can I do?
Although your product may be out of the warranty period with us, it may still be covered by the manufactuer beyond this time. We reccomend reaching out to the manufactuer to see if they offer any aditional warranty.