Returns

Returns

We make our returns policy as clear and concise as can be. If you ever need to make a return – just let us know.

Returns are accepted on a case by case basis, please see the following to see what can and cant be returned. If an item is faulty please refer to our warranty policy.

Please note – the original postage charge and return postage will not be refunded unless the item is faulty. We do not charge any type of restocking fee.

Product
Condition
Within

Vape Kits

Must Be New & Sealed

60 Days

Tanks

Must Be New & Sealed

60 Days

E-Liquids

Must Be New & Sealed

14 Days

Li-on Batteries

Must Be Un-Used

14 Days

Battery Chargers

Must Be New & Sealed

90 Days

All Other Items

Must Be New & Sealed

90 Days

Contact Us

If you ever need us just drop us an email or give us a call. We also offer live chat during working hours.


Email

support@thefogworks.co.uk

Phone

+44 1487 841358