Shipping & Delivery

 

United Kingdom & Rest Of World                                                 

 Carrier Area  Service Delivery Time
  amazon-shipping UK

 Premium

(Prime)

Next Day (Monday To Saturday) 

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royal mail 1  UK   48

2-3 Working Days

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royal mail 1 UK  24

1-2 Working Days

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royal mail 1  UK  SD (Special Delivery 1pm

Next Day Before 1pm (Monday To Friday)

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  dpd local UK  Next Day

 1-2 Working Days (Monday To Saturday)

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royal mail 1 
Europe Intl Tracked / Signed Zone 1

3-7 Working Days (7 Days A Week)

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royal mail 1   Rest Of World Intl Tracked / Signed Zone 2

5-14 Working Days (7 Days A Week)

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 Notes

Same Day Dispatch (Monday To Friday) Excluding Weekends, Holidays & Exceptional Events. 2pm Cutoff For Royal Mail And Amazon Shipping. 

  

1 Day Dispatch (Monday To Friday) Excluding Weekends, Holidays & Exceptional Events. 9am Cutoff For DPD.

 

 

Amazon Shipping (UK)

Premium is a next working day service at an incredibly low price of only £1.95. 

 

-95% of orders arrive next day. 

-There is a 5% chance the parcel will arrive later.

-Higher chance of later delivery to rural areas.

-Occasionally amazon may hand the parcel over to royal mail if this happens the tracking number will start with NU these shipments can take up to 4 days. 

-This is not a guaranteed service. 

-We ship Monday to Friday, any orders before 2pm will leave our warehouse the same day. 

-Orders placed after 2pm on Friday will be dispatched the following working day (Monday) excluding bank holidays.

-Amazon deliver daily between 8am - 8pm. Deliveries are made Monday To Sunday. 

 

 

 

Royal Mail (UK)

We offer 3 UK services for Royal Mail.

 

Royal Mail 48

-This is a 2-3 working day service 80% of orders are usually received within 2 working days.

-This is not a guaranteed service and shipments can take up to 5 working days. 

-A delivery confirmation number is provided, please note this is not a tracking number. The delivery can not be traced step by step.

Royal Mail 24

-This is a 1-2 working day service, 75% are delivered next working day. 

-This is not a guaranteed service and shipments can take up to 3 working days. 

-A delivery confirmation number is provided, please note this is not a tracking number. The delivery can not be traced step by step.

Royal Mail SD 1pm

-Royal Mail Special Delivery by 1pm is a guaranteed next day service. Delivery days are Monday to Friday. 

-This is a guaranteed service if the shipment does not arrive on time you can apply to us for a shipping fee refund. 

-A Tracking number is provided and can be used to track your delivery step by step. 

 

DPD Next Day

-DPD Next Day is next working day service for delivery's in the mainland UK. 

-A Tracking number will be provided, the shipment can be traced step by step. 

-Order must be placed before 9am for same day dispatch.

-This is not a time guaranteed service.

-Orders are usually shipped on Expresspak 1 Next Day. For larger shipments standard DPD next day will be used.

 

Royal Mail (International)

-International shipments are usually shipped using Royal Mail International Tracked & Signed. 

-Delivery times vary by country (Please refer to table above). 

-A tracking number will be provided on dispatch by email. 

-Transit time is in working days Monday to Friday (Weekends are not included). 

 

Shipping FAQs

I have placed an order but did not get a notification of dispatch or tracking info by email?

If you paid via PayPal please check the email address associated with your PayPal account as our dispatch email may have gone to that inbox. If your order was placed on weekends or holidays your order will be dispatched the next working day. If you still can not find dispatch info please use our live chat or email support@thefogworks.co.uk and we can send it to you.

 

Q I made a mistake on my address, can I change it?

A Yes, providing your order has not yet been dispatched. Please use our live chat or email support@thefogworks.co.uk and we can help you. If your order has already been sent we can not amend the address details. 

 

Q My delivery has not arrived and it Is past the delivery date.

A Please contact us so we can check this for you. Use our live chat or email support@thefogworks.co.uk.

 

Q My order was over £30 but I still paid for shipping. 

A On checkout if your order is over the free shipping amount please select the shipping service at a cost of £0. If you have already placed the order and missed this option please contact us so we can refund the delivery charge. Free shipping is only for Amazon Next Day.

 

Q I was sent an order confirmation email but the "Track Order" link is not working?

A The track order link is only for Amazon shipping, for other carriers please copy the tracking number and use the relevant page below to track your order. 

 

Amazon Shipping 

Royal Mail 

DPD

 

Q My delivery arrived damaged. 

A Please contact us at your earliest convenience (within 48 hours) on delivery you must refuse the package and ask the driver to mark the the delivery as damaged. 

 

Q I missed my delivery, what happens now?

A Not to worry, most carriers will try to redeliver at least once. Amazon shipping will attempt delivery up to 6 times. For Royal Mail you must book a re-delivery online here. DPD will attempt to deliver the next day and up to 3 times, you can also specify your preferred re-delivery day here.

 

Q Will royal mail require a signature?

A In most cases no, unless the shipment is high value. 

 

Q I have another question about shipping and delivery that has not been answered here. 

A Please use our live chat function or email us support@thefogworks.co.uk and we will do our best to help!